It’s What You Still Have (At the Bottom - Part 2)

I ambled across the room to greet her. As I approached, I noticed the hollowness of her eyes. It was as if the life had been totally sucked out of her, and in a way, it had. She appeared frail and transparent. I could see right through her. There was no hiding her pain, so she didn’t try. It was immense, overwhelming agony. She radiated anguish, and she was figuratively bleeding all over the floor.

She had lost her husband of over 20 years. It was sudden and unexpected. Her plunge to the bottom was deep and rapid, and the crash severe. This was of no fault of her own, and yet she probably found something with which to blame herself. Because that’s the type of irrational thinking you experience at the bottom.

It was the first time I had seen Cindy since the funeral seven months ago. I figured she would have been doing better by now. But how could I know what to expect, never having experienced a loss this devastating?  

Her condition caught me off guard. In a few seconds, I would speak to her, and what possibly could I say? I couldn’t ask, “How’s it going?” because she is going through hell, and I don’t want her to have to describe the trip. In fact, all small talk is out. Because it’s small, and what we have here is trauma, enormous trauma.

My brain starts spinning, trying to come up with the right words to say. I’m a positive person, and I don’t function well in negative situations, so my rule is to let my words be few. So, after the customary hellos, I blurt out:

It’s going to get better.

Cindy’s expression reflects complete rejection of my statement.

It’s going to get better; I restate it.

This time she scrunches her face and turns her head. She is hurting so badly, and the idea is so inconceivable, she can’t even verbally express her dismay.

Trust me. It’s going to get better (repeated for yet a third time in a slightly softer tone) 

Two lies you tell yourself at the bottom are: “It’s never going to get better” and “You’re always going to feel this way”. You really believe it’s always going to be this terrible. You can’t see the future because you are overwhelmed by the present.

How did I know it was going to get better? What I saw was a beautiful, smart, charming woman. With terrific children and an incredible family supporting her and half of her life still to be lived.

But Cindy couldn’t see that. You plummet to the bottom because you lost something – a person, a spouse, a relationship, a job, a status, an income, an asset, your dignity, your health, etc.

And at the bottom, all you can see is what you lost, not what you still have. We agonize over the loss. We want the lost thing back so desperately. We yearn to go back in time. But that can’t happen.

What you still have left, after the fall, is vitally important. It’s what you will build upon as you move forward. It is the platform on which your recovery begins. It is your base; it is your core. And that doesn’t disappear, no matter how far you fall.

So, to repeat with emphasis. After the fall:

IT’S NOT WHAT YOU LOST THAT’S IMPORTANT – IT’S WHAT YOU STILL HAVE

A year later, I could tell Cindy was coping better, and the grieving process was continuing. My message to her was the same.

“It’s going to get better,” I said again.

“I hope so,” she replied.

Ah, there was hope! So, I raised the bar.

“I think it’s going to get much better,” I emphasized with a smile.

When I saw the hope in her eyes, I knew she was on her way back.

But she had lost something precious, a great husband and a great man. Her life had been great, greater than she had ever realized, until he was gone. This recovery was going to take some time.

And then it happened. Her life became good. And then her life became great once again. I don’t know if her life now is better than before the tragedy, but it could be. Regardless, Cindy has a great life. And that’s because:

It’s not what you lost that’s ultimately important – It’s what you still have.

 

 

 

 

 

 

When You Hit Bottom

 Life is going along fine, maybe even wonderfully, when suddenly an unexpected tragedy rams into you, knocking you off your perch. You fall, and keep falling. Your head spins, as the life you knew slips through your fingers. You try to grab it, but there’s only air. You experience a flood of bad emotions. You can’t think. You can’t cry. It’s just one long, loud, internal scream.

And then comes the abrupt crash at the end. Of course, you don’t hear a thud, but the force of the blow shakes your inner core. It hammers your soul. It’s quietly painful and painfully quiet at the same time. You have hit bottom.

If you have never experienced this, I want you to continue reading to better understand when a friend or family member goes through this. If this has happened to you, then it will be a reminder of just how far you have come since then. And if you are at the bottom, read this slowly and understand that I know how it feels, and the words are true, to the best of my ability to express them.

We tend to judge the people who have hit bottom based on our perceived notions of how they got there. If it was bad decisions, we say “they deserved it”. If it was of “no fault of their own”, we find it tragic. But how we feel about them is of no interest to the person at the bottom. They all hurt just as desperately. The place is the same for all people. Rich, poor, educated, uneducated… The torment doesn’t discriminate. And regardless of the circumstances, all bottom dwellers will find some reason to blame themselves for their predicament. Even when it’s not your fault, you will savagely beat yourself up repeatedly at the bottom.

And this tendency to judge people because they deserved it? In the BOOK, when the MAN encountered someone at the bottom, he was not concerned about how they got there but totally focused on offering them a way out.

Now there are actually three good things about hitting bottom:

1.    You can’t fall any further. That plunge was traumatic and frightening, but you are on solid ground now. You have reached an endpoint.

2.    There is no confusion about which direction to go. There are no choices. There are no options. There is only one way out – straight up.

3.    It’s eerily quiet at the bottom. There are few distractions. If you want to hear the voice of the CREATOR, there is no interference or distractions.  

When you hit bottom, you land face first. This means initially, you lie there staring at the ground. You are focused on the ground and how you ended up there. You focus on the past. You are obsessed with the specific details that brought you there. You rewind the hell over and over. It’s like playing the same horror movie repeatedly, and you are the star of the show.

Therefore, step one in the recovery is to roll over and stare at the sky. That represents the future. And that’s where you are headed. But it’s still a struggle because you continue to think irrationally. You can’t trust your thoughts at the bottom because you keep telling yourself lies, such as:

-       There is no way out of this mess                                 

-       It’s always going to be this bad

-       I’m always going to feel this torment

-       My useful, relevant life has ended

And these are utter, complete lies. They seem ludicrous now to those who have ever been at the bottom of the pit, but they were so believable and destructive then.

In the pit, you can’t see the future. You can only see your failure – or your circumstance. It’s challenging to look forward even a year into the future when you are obsessed with just making it through the day. But there will be a future. It may be much different than the past, but it will be your future, which you can control. Dwelling on your past mistakes or misfortunes while trying to recover is like driving a car forward by looking in the rear-view mirror. You can’t go very fast or very straight. You have to rip the mirror off your car.

At the bottom, it is also easy to think that because the CREATOR threw you in the pit, he will just as suddenly lift you out. It may seem logical, but this is a false hope. Unfortunately, it doesn’t work like that. You must lift yourself up.

To climb out the pit, one must scratch and claw your way back - learning to celebrate small victories against sturdy resistance. The weight on the lifting machine has been set to the max, and now you must become strong enough to move it.

And move it, you will. Through the process, you gain the strength, the guts, the determination, the fortitude, and the skills to flourish in your next challenge in life. Life at the bottom is brutal, but can be empowering if you let it.

 

 

Corporate Loyalty Is Just Like Santa Claus

The previous post was about personal loyalty. This one deals with corporate loyalty. Well, not really, because corporate loyalty does not exist.

(I am defining “corporate” as large companies with more than, say, 100 employees. Company loyalty, at smaller organizations, can exist in some form)

Now, I know that some of you firmly believe it does exist. But believing in corporate loyalty is the adult equivalent of believing in Santa Claus. Like Santa, assuming that your corporation is loyal provides you with a warm, magical feeling. It is so comforting to think your employer is looking out for you and values you way beyond your contribution to the firm.  It is so uplifting and reassuring; it eliminates your fears knowing your job is secure and helps you sleep soundly every night.

Now please don’t respond to this concept with arguments about how corporate loyalty “does too exist!” I will view these objections with the same amusement I would listen to a five-year-old explain why Santa Claus is real. Yes, you can believe that corporate loyalty really exists. But like Santa Claus, it doesn’t, and I hate to be the one who burst your bubble.

The purpose of corporations is to generate profit. You are a resource that they use, or employ, to create that profit. Their job is to make money; you are only the means to make that money. As soon as your cost exceeds your benefit, you will be discarded. The difficulty here is you are trying to maximize your salary, which in turn increases your cost. This means the more money you make; the more your job is in danger.

Now there is some loyalty within corporations, but it is personal-based loyalty, not corporate. Usually, the person who hired you is loyal to you up to a point. But when your boss leaves the company or takes a new, non-linear position, your job is in immediate danger. Your new boss has no loyalty or vested interest in you.

The corporation wants you to believe they are indeed loyal to you because then you will be loyal to them, which is in their best interest. Remember, your parents wanted you to believe in Santa Claus, too. And it was a big, whopping lie.

Now I am not saying corporations should be loyal or even more loyal to their employees – they just aren’t. Again, it’s that profit thing. I won’t argue for the existence of corporate loyalty, just as I would not say that Santa should exist. It just doesn’t, and you are naïve if you think it does. And unlike Santa, there are costs to believing this myth. 

Then What Should I Do?

If there is no corporate loyalty, then make decisions based on what’s right for you, not good for them. Do not sacrifice your health for them. Do not sacrifice your marriage and family for them. Do not sacrifice your soul for them. You owe them your services exchanged for your salary. It is a standard business exchange, nothing more.

Be aware that you are fully responsible for managing your career. Your career path is in your hands. You alone are responsible for your success.

Therefore, always be planning your next step within the corporation or outside of it. Be developing all the skills you can because these skills are transferrable in ways you can’t even imagine. Acquire all the relevant education that is available to you. Focus it intently on where you want to go and what you want to do.

Always have a Plan B. A new boss, a buyout, a merger, an internal attack by a coworker, getting blamed for an error you did not make, and you are toast. But, but – But there is no loyalty --- none.

Continuously be planning your next move. Remember, the company is already playing the game. They are managing you. And they are trying to maximize your value, often at your expense. You better learn how to play this game, because they certainly are skilled at playing it. So, if you pretend the game doesn’t exist, then you literally get played. Like an experienced chess player, you need to be thinking several moves ahead.

Build a network of contacts before you need them. You’ve already heard that networking is important, but you’ve ignored it because it seems awkward, takes time, and is unnecessary to your current situation. However, it needs to be part of your Plan B. It is essential to meet and connect with as many people as possible to help you advance in the next step in your career plan. By networking, you are investing in yourself, just like education. If you wait until you need a network before building one, it costs you valuable time. It is challenging to drink from the well while you are drilling it.

Apology

I feel like the parent who has just destroyed the magic of Christmas for their child. Christmas wasn’t the same after you learned the truth, was it? But the deep, heavy reality is, corporate loyalty does not exist. It makes us feel good about our career choices. It provides joy when good things go our way at work. It provides us with the comfort of security, which reduces our anxiety. But it is a false security. The most dangerous lies are the ones that we most want to believe. And I am sorry to have to reveal the truth about this one.

 

 

You Have Fewer Friends Than You Think

Your circle of friends is much smaller than you think it is.

Yes, you have many people who associate with you. Maybe you have thousands of “friends” and contacts on social media. But in reality, cold reality, your real friends are few. You find out who is really on your team when you get knocked down. Some people will kick you; most will ignore you, but a select few will reach down and pull you up. Another acid test is when you ask for something that requires a time or money commitment. And sadly, that “onerous” money commitment can be as little as $10.

No, when you need or ask for help, the acquaintances and associates scatter like flies or go “radio silent”. It is indeed in times of struggle that you do find “who your true friends are”.                                                              

Loyal To A Fault

Loyalty is a concept not shared equally among persons. Very loyal people expect the same level of commitment from people they consider friends. Unfortunately, disloyal people are willing to discard friendships, even long-term friendships, as quickly as flicking away an irritating bug when the relationship is no longer convenient. Sometimes, you find out there had never really been a friendship at all, as soon as the relationship hit a stress point or you asked for some type of commitment.

This results in the loyal person wondering what they did wrong to cause the relationship to end. Followed up by the “what’s wrong with me?” question. The loyal person will impulsively try to restore what they thought was a good friendship. They will apologize. They will make excuses for the other person. They may even try to change their behavior to make it work. But this effort will fail, and then the loyal person will be deeply hurt and go through the blame game repeatedly, sometimes beating themselves up for years. But while you are doing that, the other person has forgotten all about you. They may have even forgotten your name.

What you must realize is that the friendship was always one-sided. There is nothing wrong with you, except you are too loyal. And as with everything in life, even though loyalty is a good trait, there is a price to pay for having too much. Just like being too good, too nice, too trusting, too patient ….

But the problem here is with the other person. There is something wrong with them, not you. There is nothing you could have done to save this relationship because there was never really a friendship. You were an acquaintance, to be discarded as soon as it was convenient. This person does not value you as a friend, however, you are giving value to someone who deserves no value. The person has no value – the person literally is “not worth it”. Yes, you made a poor value judgment, but now it is time for a reevaluation. Trying to hold onto something which isn’t there is like trying to hug the air. It is a futile effort.

It Still Hurts, Though

It’s always painful for the “loyalists” when a friendship evaporates. And sometimes people you liked and trusted suddenly become mean, conniving backstabbers.

At the company I worked at the longest, I thought I had made several strong friendships that would last a lifetime. However, none of these people return my messages. And these were my best work friends. I needed to get in touch with one of them this summer regarding a business issue with my book. He didn’t return my voice mails; he didn’t return my emails. Finally, I mailed a letter explaining what I needed. Crickets. This is hurtful, but I need to let this go, and stop hugging the air.

Most of the time we can’t put a value on our friendships. However, a few years ago, a person I thought was a friend sold me out for a mere $50. If a friendship is not worth $50 to you, you are not a friend; you are a mere acquaintance. The fact that I am writing about this one indicates that I am still hugging the air a bit.

It’s All About Value

We make so many value judgements that we don’t evaluate which ones are faulty. Once you spot the sell-outs, the hangers-on, the passive-aggressors, don’t try to salvage the relationships. Don’t invest anything more in them. Cut them loose.

What you must do is find the people in your inner circle. Identify those who are on your team. And then nurture, support, help, and invest in those people with everything you have. Because it is these people who will support and help you when you need it. Support me and I will support you. It is such a simple concept, and yet very few people get it. Determine who is worthy of your investment and then invest in them. If you are on my team, there are benefits to being on my team.

A Warning

Be aware. Everyone you think is a friend, is not really your friend. Most are acquaintances, and sadly, some are even your enemies, or at least they find some perverse pleasure when you fail. I wish it didn’t have to be that way, but it is one of many human frailties in this game of life.

 

 

 

 

We Need A Lot Of Christmas Now

The plague of our age has resulted in us being fearful and isolated. These feelings are like those held captive, a form of torture. The captors, or those in power, take advantage of these feelings to manipulate and indoctrinate the prisoners.

And the people in power, including leaders of whatever movements are screaming at us at the moment, have used this year to divide us. To divide us by politics, to divide us by race, to divide us by philosophies, to divide us by religion. Even to divide us by whether we wear face coverings in public. To divide us any way they can.

The power brokers do this to acquire more power. If I can manipulate you, then I have control over you. I can make you speak and act just like a ventriloquist dummy. They have done this to me. They have done this to you. Because of the plague, they have been able to do this to all. If you are part of the culture, you have been exposed to it.

The result, is everyone is upset at everyone about everything. Everyone screaming at everyone. Until we are engulfed in a cesspool of hate. The vitriol generated this year is an abomination. It is a pox upon our souls.

Now, it is culturally acceptable to hate each other. People get praised for their hateful statements. Yes, hating is good if it’s for the right reason. “And my reasons are always just, and pure, and moral - just as I am. “And anyway, they started it.” But every derisive statement we make. Every snarky comment. Every proud post. Every nasty tweet - just generates more hate.

The deadliest force this year is not the transmission of a virus, from which most recover, but the spread of hate from one to another, from which we may never recover. There is a vaccine for the virus, and it will eventually cease. The hate? It will rage on. What we need, in the words of Bob Dylan, is a shot of love.

The virus separated us from our fellow humans, and then our gods and captors divided us. Socially-distanced, we are now staying six-feet away. But relationally-distanced, we are six-hundred miles apart.  

And into this sewer of hate, during the fury of the $h!t storms, enters Christmas. You may believe the holiday is ruined this year, but I believe that Christmas exists for a reason, but maybe not the reason you think. I believe that Christmas reminds us every year, how we should live. How we should live and interact with humankind. This message is not just for the faithful but for every person, everywhere. You don’t have to believe the story to believe in the concept. And I am certain the concept is to love our brothers and sisters – not to hate them.

The Christmas message is simple. When we complicate it in any way, we dilute its power. Christmas can be explicated in just one word, “Emmanuel” – which is unfolded in our language as “God is with us”. If God is with us, with us all, then the further we move from each other because of divisions, the further we all move away from God. So you see, the power kings aren’t just separating us from each other; they are separating us from God. We are being fed a steady diet of poison and it is killing us.

What would happen today if God was literally with us – again. Would we receive the gentle rebuke? Or would the voting machines get overthrown? Would the news stations crumble? Would the protest signs be thrown in the fire?

Christmas has arrived at the perfect time this year. If ever we needed God to be with us, it is right now. We need to stop the hate. We need to stop the hate. We need to stop the hate. O come all ye faithful, and you who are not faithful at all, and put a stop to this. Please stop this now.

The uniting message of Christmas is if God is with us and we are with God, then we are with each other. It doesn’t get any simpler or more direct than that. It is time to put away all the garbage you have collected this year. It is time to wash off the filth and mud from the derisive arguments. It’s time, it’s Christmastime, and it’s time to come together. It’s time to extend those tidings of comfort and joy to your friends and your enemies. And for that, we can truly rejoice.     

 

See The Need – Meet The Need (Purposeful Kindness – Part 2)

 If Purposeful Acts of Kindness, as contrasted with random acts of kindness, will be accomplished, we need to see an actual need that we can meet. This requires that we see the needs and be prepared to meet those needs.

In our busy, fast-paced society, with a cultural emphasis on having our needs met versus the needs of others, it isn't easy to see needs in real-time as they occur.

So, here’s the tactic I have used in the past during the Christmas season in order to help me “See The Need”.

1.    Take a $20 bill and designate it your “Meet The Need” money. At that point, it belongs to someone else. You just don’t know who yet.

2.    Place the bill somewhere in your change purse or wallet, but apart from with your other currency. Put it somewhere prominent, where you will see it every time you access your cash or credit cards. Tag it with a paper clip or sticky note if needed.

3.    Give the money to the first person you see in need – A Purposeful Act of Kindness. You have prepared to see the need and meet the need, so there is no need to think much about the situation- just act.

See The Need – Meet The Need

It is best to prepare your $20 bill on Thanksgiving, and a couple of times, I have “reloaded” when I gave the money away the first week of December.

You may ask The Creator to place people with needs in your path if you wish, because now you are prepared to meet them.

I do realize that Christmas 2020 is the worst time to suggest this. This tactic is dependent on getting out into the masses and interacting with groups of “strangers” in multiple settings, which is severely limited this year. But here we are. It’s 2020, and everything is messed up. I know I will need to post this next year, and probably every year, for as long as possible. And I will discuss more options for your $20 at the end of the post.

 Where The $20 Tactic Originated

Several years ago, I was teaching at Indiana Wesleyan University and began that December class by telling the students my Story of the Three Turkeys. (This is a long, but interesting story about how one Christmas I ended up with three turkeys for Christmas dinner. I will tell that story next year when I have more time.) I ended the story by explaining why I give away turkeys to people in need every Christmas and that I had given away two turkeys that year. The students loved the story up to that point, but then their mood changed. 

“Don, you said you received three turkeys in the story, but this year you only gave away two. You owe someone a turkey!” They were insistent, so I promised them I would give away a third turkey.

But I knew this would be difficult to do. I had given two $20 grocery store gift cards to unemployed friends but didn’t know anyone else who needed a turkey. It was already mid-December, and I didn’t have time to get to the store for another gift card. So, I took a $20 bill, stuck it on the outside pocket of my money clip, and vowed to give it to the first person I encountered who needed help.

But no prospects crossed my path the following week, and time was running out. My last day in the office before Christmas break was Thursday, and after that, I would have little contact with anyone.

However, Tuesday morning Denette sent out an email asking people in the office to donate money for a local family with five kids whose house and Christmas gifts had been destroyed by fire a couple of days earlier.

And that was it! That was the need I was looking for! However, I had work that required my immediate attention, so I didn’t make it over to Denette’s desk until late in the day. She got out her collection envelope and I handed her the $20. She looked down at the eight dollar bills that had been donated, a meager sum considering the office had over 200 workers, and the fire's story had been prominent in the news.

 “I don’t have enough change for you,” she lamented, not raising her head.

“No, keep it all,” I said.

She quickly raises her head, and with a look of gratitude I will never forget, says, “Really?”  I nod my head; she thanks me, and I leave.

And that’s when the Christmas happens, people.

And Now, For The Rest Of The Story

But there’s more to this story. You may enjoy it – or you may not, but I gotta tell it, regardless.

That night, a few hours after donating that $20, I was at a holiday poker game with a dozen or so guys from work. It was a friendly, fun time, with a modest $20 buy-in. I haven’t played much poker, but this was by far my most bizarre game. My luck was atrocious early in the match. I should have been the first player eliminated after only a half-hour of play, but somehow, I was able to survive through tremendous luck.

My fortunes then improved a little, but an hour later, I should have been eliminated a second time but again got extremely lucky and survived. I was then able to scratch and claw back into contention. And then I won a big, essential pot that eliminated two players and left me heads up, but against a player with a massive stack of chips. He should have squashed me like a bug. But he was inexperienced and made mistake after mistake. He had several opportunities to win the match, but my chip stack kept growing because he was inept. It was almost like he wanted to lose, and finally, he made so many mistakes that they handed me over $200 when I won the match.

It was Wednesday morning when I was back at work when I fully contemplated just what had happened the previous evening. The odds of me winning that match after staving off elimination twice and defeating a much better-funded opponent at the end were minuscule. I calculated my chance of winning that match based on the challenges I faced at about 1-in-four million. But in an eight-hour span, I hand over $20 to Denette and someone hands me back around $220. I’m not entirely sure just what  happened that day. It could have been a coincidence, and yet …..

Addendum

Please put the $20 in your wallet and be ready to See The Need. If you still have the money on Christmas Eve due to limited mobility/social distancing, donate it to the Salvation Army or local food bank.

I have made the decision to put a designated $20 bill in 

Kindness With A Purpose

 I don’t like “random acts of kindness”.

Don, are you insane? Random acts of kindness are terrific. They make me feel so good! What possible problem do you have with this?

Now the kindness part is excellent. It’s the randomness that I object to. Selecting someone at random to be kind to doesn’t make much sense to me.

The random acts of kindness you hear the about the most is someone paying for someone’s meal or coffee in the drive-thru line. But the receivers are chosen at random, with no consideration at all of need.

Yes, it may be fun to do, and it makes the giver and receiver feel good for a while, but it lacks purpose. And it’s more charity, than kindness. So, if you labeled these “random acts of charity”, it really loses its zing, doesn’t it? Few people would write a check and send it to a random, unnamed organization. And we shouldn’t be kind to people, just because it’s fun.

I much more prefer “purposeful acts of kindness”. This concept can be summarized in six words:

See the need – Meet the need

See the need – Meet the need

See the need – Meet the need

Even though the concept is simple, actually doing it the hard part. It’s not difficult to meet most of the needs you encounter. In those random acts of kindness, you are meeting a need that probably doesn’t even exist. In purposeful acts of kindness, the challenge is being able to see the real needs. This can be very tough to accomplish.

To see the needs, you must change your mindset. You must train your eyes to look for the needs. Those needs are all around us every day, but we don’t see them because we don’t look for them. Many of the needs are financial, but some aren’t.

The best example of this is THE MAN, whose time on earth could be broadly characterized as traveling around, seeing people’s needs, then meeting people’s needs. He could even see the needs that people didn’t  realize they had. Of course, he had supernatural perception to see the needs and unlimited ability to meet them.

But still, we must ….                                                            

See the need – Meet the need

See the need – Meet the need

See the need – Meet the need

Seeing the needs does not come naturally to us. It is a learned behavior. It requires us to approach life with our eyes wide open. It’s one of those frustrating things in life where I clearly know what I need to do, but often fail to do so. Personally, I do much better seeing the needs when I have time to process the situation. I don’t respond well, quickly, in the moment.

Here are two personal examples:

Several years ago, I was having breakfast at a Denny’s on a Sunday morning in Columbus, Ohio, after attending a wedding the previous night. It happened to be Father’s Day, and as I am eating, I notice a man arriving with his two young sons. I’m guessing the oldest being around five years of age.

I imagine they are nearby residents in the inner-city. The mother isn’t present. Now, this could be just a “boys” only event”, but sending a guy out with two young sons can be an adventure. Maybe he’s a single father. Perhaps this is a weekend visitation thing. Regardless, in a culture when men routinely abandon their young children and shirk their responsibilities, this guy had made a choice to take his two young sons out for breakfast on Father’s Day.

See the need – That guy should be rewarded for his effort.

We walked by their booth on the way out. I stopped, smiled, looked at everyone, placed a $20 bill on the table. Said, “Happy Father’s Day! Breakfast is on me”, and left.  Meet the need.

Oh yes, that looks so impressive Don, but let’s move on to example two:

Earlier this year (before social distancing), I was standing in line at the service counter at a grocery store, waiting to mail a package. The elderly lady in front of me at the counter was having some type of dispute with the clerk over a charge.

I could only make out bits of the discussion, but it was the type of dispute we all have been involved in. We think we have been unfairly charged and owed money back, but the store policy dictates we are not getting a refund. The amount in question was under $12. The older woman, of course, kept stating her case and becoming more agitated. The young clerk continued to repeat company policy, growing exasperated. I, was becoming impatient, having to wait until this debate ended, knowing my exchange would only take a minute to complete. Finally, the woman left upset because she didn’t get any money back.

I was still thinking about this encounter as I walked back to my car, when I realized I had failed to see the need, and subsequently failed to meet the need.

As soon as I ascertained the amount of money in dispute was minor, I could have intervened, gave the older woman $12, or even $20, if I didn’t have the exact amount, and wished her a nice day.

Instead of her being upset for the next few days and telling all her friends how horribly she was treated by that young, uncaring clerk, she would have been joyous she got her $12 back. And the clerk would also be happy that she did not upset an elderly customer by enforcing a store policy, which may not even have been fair in this instance.

In this case, I failed to see the need, even as it played out right in front of my face. And because I failed to see the need, I didn’t meet the need.

See the need – Meet the need

See the need – Meet the need

See the need – Meet the need

In part two, I will offer you a trick to help – see the need – this Christmas season.